Date: 26 September 2025 

REQUEST FOR QUOTATIONRFQ NºUNFPA/IND/RFQ/2025/009 

Re-advertised 

Dear Sir/Madam,

UNFPA hereby solicits a quotation for the following service:

“Strengthening of the Shakti Platform - Multi-institutional coordination system for GBV Survivors in Odisha”  

UNFPA requires the provision of services for Strengthening & Expansion of a blockchain enabled Multi-Institutional Coordination System for Gender Based Violence (GBV) response in Odisha. The platform which currently supports the coordination between One Stop Centers and shelter homes for survivors of GBV, is to be extended to additional institutions including health and police facilities. This Request for Quotation is open to all legally constituted companies that can provide the requested services and have legal capacity to deliver in the country, or through an authorized representative. 

I. About UNFPA UNFPA, the United Nations Population Fund (UNFPA), is an international development agency that works to deliver a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled. UNFPA is the lead UN agency that expands the possibilities for women and young people to lead healthy sexual and reproductive lives. To read more about UNFPA, please go to:UNFPAaboutus 

Service Requirements/Terms of Reference (ToR)           

A. Background and Context:The United Nations Population Fund (UNFPA) works to deliver a world where every pregnancy is wanted, every childbirth is safe, and every young person's potential is fulfilled. Central to this mission is the advancement of gender equality and the elimination of gender-based violence (GBV), which remains a pervasive violation of human rights and a significant barrier to development. Globally, GBV is a leading cause of death and disability among women and girls. It affects more women than war, cancer, or traffic accidents, with one in three women worldwide experiencing physical or sexual violence in their lifetime. In India, the National Family Health Survey–5 (NFHS-5) reports that 29.3% of ever-married women aged 18–49 have faced spousal violence, while 31.5% have experienced physical or sexual violence. These figures underline the scale and systemic nature of violence against women.  Violence against women has deep and lasting consequences, including physical injuries, reproductive health complications, and profound impacts on mental health such as depression, anxiety, post-traumatic stress disorder (PTSD), and suicidal ideation. Despite policy-level efforts and the establishment of services such as One Stop Centers (OSCs) and shelter homes, challenges remain. Survivors often navigate a fragmented and siloed system, with services dispersed across health, police, legal, and social sectors—resulting in delays, retraumatization, and limited access to justice and rehabilitation. Crucially, GBV cases are reported at multiple points across different institutions including health facilities, police stations, shelter homes, and OSCs. Without effective coordination, survivors may be required to repeatedly recount their experiences, relive trauma, or be lost in institutional referral loops. The burden of help- and justice-seeking falls unfairly on the survivor, when it should be the system's responsibility to ensure a coordinated, compassionate, and comprehensive response. To address this critical gap, UNFPA is supporting the Government of Odisha in developing and operationalizing a multi-institutional, survivor-centered coordination system that links frontline institutions involved in GBV response. As part of this initiative, a blockchain-enabled ‘Shakti App’ has been developed and rolled out across the state. The platform currently facilitates the registration of GBV survivors and case management at OSCs, and shelter homes ensuring data integrity, security, and transparency. The Shakti Mobile App includes authorised staff registrations & log ins, simplifies the entire survivor support lifecycle, encompassing registration, rehabilitation, referrals, and final case closure. This ensures a more coordinated, efficient, and survivor-centric approach to care and recovery. The Shakti Web Dashboard empowers the WCD Department as well as the NGOs running shelter homes and OSCs with real-time insights into GBV response data across the state. By consolidating information from OSCs and Shakti Sadans, it enables timely decision-making. Building on this foundation, UNFPA and the Department of Women & Child Development (W&CD), Government of Odisha, are now expanding the scope of the Shakti App to include Police, Health, and Mission Shakti departments.  Survivors often approach police stations, mahila and child desks, or District Crime Records Bureaus (DCRBs) to report crimes or seek immediate protection. Similarly, public health institutions—including Primary Health Centres (PHCs), Community Health Centres (CHCs), District Hospitals, and Medical Colleges—frequently encounter survivors during routine consultations, emergency care, or while treating injuries related to violence. However, these institutions often operate in silos, with limited coordination mechanisms to ensure survivors are promptly referred to OSCs, Shakti Sadans (Shelter Homes), or appropriate legal and psychosocial support services. Strengthening the role of these institutions within a unified digital platform is essential to ensuring timely, survivor-centered, and trauma-informed interventions. Additionally, Mission Shakti and the network of Women Self Help Groups (SHGs) have significant potential to support early identification, community-based reporting, and social reintegration of survivors. Linking survivors with SHGs can be a powerful element of their rehabilitative journey offering emotional support, economic empowerment, and community reintegration.  This expansion will help institutionalize a holistic, accountable, and responsive ecosystem for GBV survivors—where key service providers are connected, survivor data is protected, and the system functions in the best interests of those it is meant to serve.       

B. Key Objectives:The need for a management system arises based on existing challenges including the need for strengthening the survivor centered approach for management including rehabilitation services, archaic system of data and information flow for informed decisions, lack of inter-department and inter-institution coordination with right-based SOPs for shelter homes. The overall purpose of the project is to empower staff at OSCs and Shelter homes and other institutions (including Police and Heath) to support and provide services to GBV survivors through a unique and secure digital platform for seamless co-ordination. This will aim to create seamless and effective systems for the staff of the institutions, reducing their burden and improving the coordination with other institutions. Additionally, the system also aims to eliminate the retraumatisation of survivors of gender based violence in the process of seeking support, reduce delays related to coordination, and improve prompt service delivery at various levels. The dashboard will enable authorised personnel to monitor the coordination processes on a real time basis, take informed decisions and provide support where needed. The specific objectives entail: 

• Maintenance and Technical Strengthening of the Existing Shakti Platform: To ensure ongoing cloud hosting, maintenance, and performance optimization of the existing Shakti App and dashboard, addressing system bugs, improving user experience, and strengthening platform stability.
• Expansion by developing linkages to additional Institutions: To design, develop, and integrate new modules and workflows for linking to additional institutions including Police, Health, and Mission Shakti departments, aligned with relevant institutional protocols, national/ state guidelines, and survivor support mandates.
• Strengthening Survivor-Centered Case Management and Rehabilitation: To enhance platform capacity to facilitate trauma-informed, consent-based, and rights-driven case management; support admission, willful sign-off, and rehabilitation processes at Shelter Homes and OSCs in line with national and state SOPs.
• Improving Real-Time Monitoring and Analytical Capabilities: To provide dashboards embedded with data insights that support real-time occupancy tracking, case flow status, referral timelines, and system responsiveness helping the state monitor service delivery and ensure timely disbursement of funds.
• Aligning with State and National Digital Systems: To ensure interoperability via API with the national Mission Shakti Dashboard and other relevant government data systems, supporting a unified reporting and oversight framework across departments.
• Supporting Institutional Capacity and SOP Implementation: To provide technical documentation, user training manuals and videos that helps stakeholders implement and comply with existing GBV response guidelines and SOPs, enabling coordinated, survivor-centric service delivery across the state. 

      C. Scope of WorkThe project requires strengthening, maintenance and expansion of a developed blockchain-enabled unified multi-institutional platform (web-based & mobile application & dashboard) to enable a coordinated, survivor-centric, and data-driven response to GBV across departments in Odisha. The source codes and related documentation of the existing platform will be provided.  Specific Scope of Work Includes: The developed Shakti Application in its existing models have integration with the One Stop Centers and shelter homes (Shakti Sadans) for providing services to GBV survivors. It requires further strengthening through the following further integrations. 

1. Expanding access to State District Officials: nominated by the relevant state departments, the platform needs require the following capabilities including 

• Login/Register
• Reviewing the capacity of assigned institutions such as Shelter homes, etc
• Reporting of the visit to assigned institutions such as Shelter homes, etc
• Mobile specific dashboard with indicators specific to their assigned districts 
• Download functionality for reports of assigned institutions  

2. Expansion to State Police Department: To facilitate seamless and survivor-centric coordination for legal aid and protection, integrated with the 'Shakti App will include following:

• Understanding and building linkages with CCTNS 
• Access to information for IO deputed for the case 
• Ability to receive alerts/notifications from OSCs/Shelter Homes/other linked authorities regarding GBV cases requiring police intervention, enabling quick response.
• Secure access to relevant case information (with survivor consent and strict data privacy) for investigation and legal proceedings.
• Mechanism for police to update case status and actions taken within the system, ensuring real-time tracking.
• Referral mechanism for survivors to OSCs/Shelter Homes for further support, streamlining rehabilitation efforts.
• Dashboard for relevant case analytics related to police action on GBV cases. 

3. Expansion to Health Departments: To ensure immediate medical attention, continuous healthcare support and swift referrals to relevant facilities (OSCs, shakti sadan, police) for survivors, the platform extension will include: 

• Health staff (e.g., doctors, nurses, counselors) Login/Registration at the designated health facilities across all districts of the State 
• Ability to receive alerts/notifications from OSCs/Shelter Homes/police regarding survivors requiring medical attention, ensuring timely healthcare access.
• Secure access to relevant survivor health information (with survivor consent and strict data privacy protocols) for treatment and follow-up.
• Mechanism for health providers to update medical care provided and referral details within the system, facilitating comprehensive care pathways.
• Referral mechanism for survivors to specialized medical services, mental health support, or shelter enhancing rehabilitation.
• Dashboard for tracking health-related interventions for GBV survivors.

4. Integration with Mission Shakti Department: To integrate socio-economic empowerment of survivors through linking with women self help groups (SHGs) and rehabilitation programs, enhancing the holistic support provided through the 'Shakti App' via:

• Authorised staff Login/Register.
• Ability to receive survivor profiles (with consent) for enrollment in relevant SHG groups for skill development and livelihood programs.
• Mechanism for authorised personnel to track the progress of survivors enrolled in Mission Shakti programs.
• Provide information on and linkages to available self-help groups and economic empowerment schemes within the system.
• Dashboard section for monitoring the impact of rehabilitation programs. 

5. Integration of Rehabilitative Services into the App: Capturing the rehabilitation services provided in Shakti Sadans, OSCs , Police, Health and Mission Shakti and the linkages (where relevant) on the application, with insights displayed on the dashboard, enabling staff of the institutions to plan and monitor the frequency and quality of these services. This includes (but not limited to): 

• Structured documentation of individual care plans, counseling sessions, vocational training, and livelihood support;
• Real-time tracking of the rehabilitation journey, including services availed, referrals made, and reintegration milestones;
• Dashboards and reports that support quality monitoring of services provided within each Shakti Sadan;
• Automated and manual linkages with other key institutions within the app (e.g., OSCs, police, health facilities, legal aid services, and Mission Shakti SHGs) to ensure survivor needs are addressed holistically;
• Alerts and task prompts for timely follow-up and inter-institution coordination on rehabilitation-related actions.

6.Integration of National Mission Shakti MIS/Dashboard with the State Shakti Platform: Integrating the National Shakti MIS/ Dashboard launched by the Ministry of Women & Child Development with the State application Shakti to provide seamless services to GBV Survivors as well as reporting the information on the national MIS via API linkages. The specific scope of services include: 

• Understanding the National MIS and reporting indicators 
• Mapping the workflow with State Shakti application 
• Developing the integration model via APIs 
• Documentation of the integration and manual for National Ministry and State Government 

Instructions for submission Proposals should be prepared based on the guidelines set forth in Section III above, along with a properly filled out and signed price quotation form and are to be sent by email to the contact person indicated below no later than: 13, October 2025, @23:59 hours, IST. 

    Please note the following guidelines for electronic submissions:  The following reference must be included by the Bidder in the email subject line: 

1. UNFPA/IND/RFQ/25/009 – [Company name], Technical Bid oUNFPA/IND/RFQ/25/009 - [Company name], Financial Bid
   Submissions without this text in the email subject line may be rejected or overlooked and therefore not considered.
2. Both the technical and financial bids must be submitted separately and not in one email. 

• It is the Bidder’s responsibility to assure compliance with the submission process. If the envelopes or emails are not marked / submitted per the instructions, UNFPA will neither assume responsibility for the bid’s misplacement or premature opening nor guarantee the confidentiality of the Bid process. Incorrect submissions might result in your Bid being declared invalid. 
• The total email size may not exceed 20 MB (including email body, encoded attachments and headers). Where the technical details are in large electronic files, it is recommended that these be sent separately before the deadline. 
• Any quotation submitted will be regarded as an offer by the bidder and does not constitute or imply the acceptance of any quotation by UNFPA. UNFPA is under no obligation to award a contract to any bidder as a result of this RFQ. 

 Response to the Queries https://docs.google.com/spreadsheets/d/1oXblr085KWc_u4G224eqjzWs3nROHolimb-mvImfXxk/edit?usp=drive_link For detailed information, please check the complete version of the RFQ attached below.

Job Email ID:

Bids.india(at)unfpa.org

Download Attachment:

RFQ- 009-2025 - Re-advertised.pdf

Download Attachment:

UNFPA General Conditions - De Minimis Contracts -- EN.pdf