HELPAGE INDIA Request for Proposal Telehealth Application(RFP)

Date: 3/10/2025

I. About HelpAge India 

Help Age India is a non-profit organization dedicated to serving the elderly population in India. It was established in 1978 and has since been actively involved in various initiatives aimed at improving the quality of life for senior citizens. HelpAge India runs various programs and services to address the needs of older persons. These include Shelter support for destitute elderly, healthcare services, elder helplines, livelihood support, advocacy for elder rights, and disaster relief efforts tailored to the elderly population. HelpAge India invites bids for “Telehealth Application Bowser and Android based platform as per details,terms and conditions given below:

HelpAge India
Request for Quotation (RFQ)
Project: Telehealth Application 

HelpAge India, a not-for-profit organization working towards accessible healthcare solutions, is seeking quotations from qualified vendors for the development/customization of a telehealth platform optimized for low-bandwidth regions across India. The platform must include secure video calling, scheduling, recordkeeping, and analytics features suitable for rural and semi-urban settings and is scalable Scope of Work: 

• Designing/deploying a telehealth platform accessible via browser based and mobile/tab
• Supports in-built video and audio calling& text messaging in low-bandwidth settings.
• User authentication and patient record management
• Supports DICOM viewer for X-RAY/CT-Scan/MRI
• Integrated e-Prescription feature
• Hosts a comprehensive dashboard (with useful information / indicators) for users at various levels (National, State, Health Worker, Pharmacist, Doctor) featuring

1. Progress visualizations and charts
2. Mapping of states, districts, and village locations
3. Exportable reports & graphs

• Training and support for field staff and health professionals
• Support for integration with existing platform/ data and HelpAge master dashboard
• Providing necessary handholding and support during operations of the project
• Regular updating of Telehealth Application with necessary patches/updates
• To have an exclusive team for handholding all the States/UTs till the system stabilizes.

Modules I. Health Worker 

• location specifics: State, District, Village (select from mapped list)
• Auto-capture of location, date & time
• Consent

Patient Registration:

• Full Name, Spouse/Father’s Name, Gender, Age, DOB
• Complete Address (Village, District, State)
• Mobile Number
• Capture photo and ID

Health screening

• Weight, Temperature, BP, Blood Sugar, Hemoglobin, and other vitals
• Lifestyle history (Alcohol, Tobacco etc.)

Follow-up Patient:

      Search Patient by Quique ID or mobile number

Additional Capabilities:

• Upload and download reports
• Upload X-ray or other diagnostics
• Auto-generation of Unique ID upon successful registration
• Share data with the doctor and pharmacist upon registration 

II. Pharmacist Module

• View prescribed medications
• Dispense medicine from drop down list and batch no. 

III. Doctor Module:

• Location-based patient profile view
• Call Attend/Decline options
• Access to pre-filled patient information
• 
  Patient Chief complaints
• Diagnosis
• Treatment plan (medicine list + dosage + frequency + time)
• Lab test advice
• Diagnosis imaging, Procedure, Allergies
• Recommendations, Referrals
• Prescription auto-generated in PDF format (with doctor's and clinic's name) 

Backlog entry and Sync system
 The platform must support offline functionality. When internet connectivity is Low/unavailable for some time, health workers should be able to continue patient registrations, vitals entry, and consultation notes in offline mode and Pharmacist to dispense the medicine. The system should maintain a local backlog of entries which automatically syncs with the central server once connectivity is restored. A conflict-resolution mechanism should also be included to avoid duplicate or mismatched records. 
Real Time data The platform should provide real-time data capture and synchronization wherever network availability allows. This ensures that doctors, pharmacists, Health worker and Administrator access the most updated patient information instantly. Real-time dashboards should reflect ongoing consultations, medicine dispensation, and patient registrations without delay. In hybrid mode, the system should seamlessly switch between real-time and offline-backlog syncing. Data center- The telehealth platform must comply with the Digital Personal Data Protection (DPDP) Act, 2023 of India. This includes:

• Processing patient data lawfully with explicit consent.
• Providing clear mechanisms for patients to give, withdraw, or review consent.
• Implementing strict data minimization (collect only necessary data).
• Ensuring secure storage and restricted access to sensitive health records.
• Enabling “Right to Erasure” and “Right to Correction” of patient records where applicable.
• Data Centre should be based in India and DpDp act should be followed by the data security point of View. 

 All the bid needs to be submitted by mail only mail id : Procurement@helpageindia.org by 18^th October 2025  
For detailed information, please check the complete version of the RFP attached below. 

Job Email ID:

Procurement(at)helpageindia.org

Download Attachment:

1 RFP Telehealth 2025 (002).pdf